My Updates Don't Sync! - Troubleshooting Guide

If you’re using the Same Item Multiple Boards app and noticing that updates (comments) on items aren’t syncing across boards, don’t worry — you’re not alone, and you’re in the right place.

This guide will help you understand why updates may not sync, and walk you through how to resolve each case.

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✅ First, what's the expected behavior?

When set up properly, updates posted on a shared item should sync across all boards automatically, no matter where the update was posted from.

If that’s not happening, here are some common reasons why 👇

🔍 Why updates may not sync:

1. ⏳ There’s a delay

Updates can take a few seconds to sync. Try refreshing your board after a moment to confirm.

2. ⭐ The item isn’t actually shared across boards

Sometimes, users assume an item is shared, but it isn’t.

How to check:

• Look for a ✨ star emoji next to the item — that indicates it's shared.

Or, click the item → go to the "Same Item Multiple Boards" tab.

• If it says “Your item doesn’t live on other boards”, it’s not shared.

• If it shows a list of boards — you’re good!

3. 🔑 The user who posted the update hasn’t authorized the app

Each user must authorize the app once in order for their updates to sync. This is a one-time action, and it won’t expire — but it must be done by the user personally.

How to check and request authorization:

• Click the “person with a key” icon inside the app panel.
• Use the filters to view Authorized / Unauthorized users.

• If a user has a black “unauthorized” badge, click the email icon next to their name to send them an authorization request.

🔁 Note: Once authorized, only future updates will sync. Past updates will not retroactively sync.

4. 🔒 The user doesn’t have access to the other board

If a board is private, and the user posting the update isn’t a member of it, their updates can’t be synced there.

Fix: Add the user to the private board(s) where the item is shared.

5. ⚙️ An advanced recipe is blocking update sync

There is a custom recipe:

“When update is posted, do not share it with other boards.”

If this recipe is installed on your board, updates won’t sync — by design. This is uncommon, but worth checking under your board's automation settings.

✅ Quick Checklist Before You Contact Support:

• Is the item actually shared across boards?
• Has the update poster authorized the app?
• Does the user have access to all boards where the item lives?
• Is the “do not share updates” recipe active?

Still stuck? You can reach out to our support team — we're happy to help!

Updated on: 23/03/2025