🗨️ My Updates Don’t Sync! - Troubleshooting Guide

If you’re using the Same Item Multiple Boards (SIMB) app and noticing that updates (comments) on items aren’t syncing across boards — don’t worry!

Here’s how to identify what’s going on and get your updates syncing again.

✅ Expected Behavior

When configured correctly, any update posted on a shared item should sync automatically across all connected boards — no matter where it was posted.

If that’s not happening, here are the most common causes 👇

🔍 1️⃣ There’s a short delay

Updates can take a few seconds to sync.

Try refreshing your board after a few moments to confirm it’s updated.

⭐ 2️⃣ The item isn’t actually shared across boards

Sometimes, users assume an item is shared when it’s not.

How to check:

• Look for a ✨ star icon next to the item — this confirms it’s shared.
• Or click the item → open the Same Item Multiple Boards tab.

If you see “Your item doesn’t live on other boards yet” the item isn’t shared.

If it lists other boards — you’re good! ✅

🔑 3️⃣ The user who posted the update hasn’t authorized the app

Each user must authorize the app once in order for their updates to sync. This is a one-time action, and it won’t expire — but it must be done by the user personally.

How to check and request authorization:

• Open the Same Item Multiple Boards view.
• Click the ⚙️ gear icon to open Settings.
• Go to Account Settings → **scroll down to Authorization**.
• You’ll see the list of users, showing who has and hasn’t authorized SIMB.

If a user hasn’t authorized the app yet, you can send them an authorization request directly from there.

*You can also authorize directly via this link:

👉 Authorize SIMB app

🔁 Note: Once authorized, only future updates will sync. Past updates will not retroactively sync

🔒 4️⃣ The user doesn’t have access to the other board

If a board is private and the user isn’t a member, their updates can’t be synced there.

Fix: Add the user to the private board(s) where the shared item lives.

⚙️ 5️⃣ An automation recipe is blocking update sync

Check if the following recipe exists in your board automations:

“When update is posted, do not share it with other boards.”

If it’s active, updates won’t sync by design. Disable or delete the recipe to restore syncing.

🧾 Quick Checklist Before Contacting Support

✅ Is the item actually shared across boards?

✅ Has the update poster authorized the app?

✅ Does the user have access to all boards where the item lives?

✅ Is a “do not share updates” recipe active?

If you’ve checked all of the above and updates still don’t sync, please contact our support team — we’ll be happy to help! 💬

Updated on: 18/11/2025