"My Updates Don’t Sync!" - Troubleshooting Guide
If you're using the Same Item Multiple Boards (SIMB) app and updates (comments) aren’t syncing across boards, don’t worry.
In most cases, the issue is quick to identify and fix.
This guide walks you through the most common causes and how to resolve them.
What's the Expected Behavior with Updates in Same Item Multiple Boards?
When everything is configured correctly:
- Any update posted on a shared item
- From any connected board
- By any authorized user
Should sync automatically across all connected boards.
If that’s not happening, check the following:
1. The User Who Posted the Update Hasn’t Authorized the App
This is the most common reason updates don’t sync.
Because of monday.com’s security model:
- Each user must authorize the app individually
- Admins cannot authorize on behalf of others
- Updates sync under the account of the person who posts them
This is a platform-level requirement and cannot currently be bypassed.
How to Check Authorization Status
- Open any shared item
- Click Same Item Multiple Boards
- Click the Settings (gear) icon
- Go to Account Settings
- Scroll down to Authorization
You’ll see a list of users showing who has and hasn’t authorized the app.
How to Authorize Users Quickly
Option A – Send Invite (Recommended)
From the Authorization section, click the mail icon ("Send Invite").
This sends a personalized one-click authorization email.
You can send invites in batches.
Option B – Share Direct Authorization Link
You can send this link directly to your team:
This allows users to authorize instantly without navigating through the app.
Important Notes About Authorization
- Authorization is a one-time action
- It does not expire
- Only future updates will sync after authorization
- Past updates will not sync retroactively
If a user posts an update while unauthorized:
- The update will not sync
- They will receive a notification prompting them to authorize
2. The Item Isn’t Actually Shared
Sometimes an item is assumed to be shared when it isn’t.
How to check:
- Look for the star icon next to the item name
- Or open the item → click Same Item Multiple Boards
If you see:
“Your item doesn’t live on other boards yet”
Then the item isn’t shared.
If you see other boards listed, the item is properly connected.
3. The User Doesn’t Have Access to the Other Board
If the connected board is private and the user isn’t a member, their updates cannot sync there.
Fix:
Add the user to all boards where the shared item exists.
4. An Automation Recipe/Settings Is Blocking Update Sync
Check your board automations for this recipe:
“When update is posted, do not share it with other boards.”
If this recipe is active, updates won’t sync by design.
Disable or delete the recipe to restore syncing.
5. There’s a Short Delay
Updates may take a few seconds to sync.
Try refreshing your board after a moment to confirm whether the update appears.
Syncing Existing Updates After Authorization
If updates were posted before users authorized:
After all relevant users authorize:
- Unshare the item from the connected board
- Share it again
The full update history will sync properly.
Quick Checklist
Confirm:
- The item is shared across boards
- The update poster has authorized the app
- The user has access to the target boards
- No “do not share updates” automation/settings is active
- You refreshed after posting
Still Need Help?
If you’ve checked everything above and updates still don’t sync, please contact our support team and include:
- A link to the item
- The name of the user who posted the update
- A short screen recording (if possible)
We’ll review the logs and help you resolve it quickly.
Updated on: 12/02/2026
Thank you!